Shipping & Delivery

Shipping is not included in the artwork price. Each original artwork is individually packaged and shipping is calculated according to destination, size and specialist handling requirements.

Shipping is a separate professional service, particularly because original artworks require careful, insured packaging and international freight can vary considerably by destination.

Do you offer international shipping?

YES ! I take great care when sending your original artwork. It will be professionally packed for the protection of your purchase.

NOTE: International Import Duties & Taxes

International collectors are responsible for any import duties, customs fees, taxes or other charges that may be imposed by their country of residence.

These charges vary between countries and are not included in the artwork or shipping price. Nadine Senbergs Art has no control over these fees, and they are payable by the recipient upon importation where applicable.

I recommend checking with your local customs authority before purchasing if you would like to understand any potential charges that may apply to your order.

For an international shipping estimate before purchase, please contact me. I am always happy to assist with arrangements for your artwork's journey to its new home.

What is your return policy?

I want you to absolutely love your original Nadine Senbergs artwork. However, if for any reason you are not completely satisfied, I offer a returns policy under the following conditions:

Returns Eligibility
Returns are accepted within 30 days of the delivery date.

To be eligible for a return:

  • The artwork must be in original, unused condition

  • The item must be returned in its original packaging, including all protective materials

  • Proof of purchase (order confirmation or receipt) must be provided

  • The item must not be damaged, altered, or handled in a way that affects its resale value

Return Process

  • All return requests must be submitted in writing via email prior to returning the item

  • Returns sent without prior approval will not be accepted

  • You are responsible for all return shipping costs, including insurance and tracking

  • I strongly recommend using a trackable and insured shipping service, as I am not responsible for items lost or damaged in transit

Inspection & Approval
Once your return is received, it will be carefully inspected. I reserve the right to:

  • Determine the return is ineligible if the item is not in its original condition

  • Deduct a restocking or handling fee if applicable

  • Request additional information if fraud or misuse is suspected

Refunds
If your return is approved:

  • A refund will be issued to your original method of payment only

  • Refunds will be processed within 30 days of approval

Non-Refundable Items

  • Commissioned or custom artworks

Fraud Prevention & Protection
To protect against fraudulent claims:

  • All artworks are documented and photographed prior to dispatch

  • Serialisation, authentication records, and condition reports may be used to verify returns

  • Any discrepancies, damage, or evidence of tampering may result in the return being rejected

I reserve the right to refuse returns or refunds that do not comply with this policy.